FAQ

A tippy type is an invention for people with longer nails that solves the issue of discomfort and inefficiency while typing. Specifically, it's a modified silicone keyboard cover.

It was designed with people with long nails in mind, but technically anyone can use a tippy type. Even those without long nails can enjoy the comfort and fun that comes with the 3D, velvety feel of a tippy type.

We recommend this model of tippy type keyboard cover for up to medium length nails (think medium in the Apres Gel-X extension line...which is quite long!).

To L and XL queens: we are working on making a different model for you! Join our email list (sign up in footer of website below) for updates!

• Just use water and a damp cloth to remove any dust/dirt.
• If you want to use a soap, use a mild soap. We do not recommend using harsh chemicals as this could affect the lettering.
• When not using, ideally store your tippy type in the protective case. This keeps dust off and prevents damage from any direct and long exposure to the sun which may cause discoloring.

• Remember to remove your tippy type before trying to close your laptop! Tippy types are not intended to stay on your laptop while closed.
• The primary function of a tippy type is to assist your typing. It will provide some protection to your keyboard but it is not meant to fully protect it from spills etc.
• Keep your tippy type away from children – not a toy!

tippy types are made for both laptops and desktop keyboards. Each model of tippy type is designed to fit specific models of each device, so please check the device-compatibility list on the product page before you buy.

Do you have a tippy type for my device? If your device is not listed under one of our compatibility sections below, we do not carry a tippy type that fits it yet. As we grow we will expand our product line, so please stay tuned.

Not sure which model you need? Take our quiz. If you have any questions, reach out to our customer support team at support@tippytype.co.

LAPTOPS - MACBOOKS - PRO + AIR

Unsure what model you have? It’s simple. Click the apple icon in the upper left corner of your screen. Your model will appear in the ‘about this mac’ section.

International customers - please see note at bottom!

tippy types are compatible with:

MacBook Pro 14" & 16" 2021+

MacBook Pro 13" & 15" 2016+

MacBook Air 13" 2020+

MacBook Air 15" 2023+

iPad 13" - perfect fit for an iPad 13", does NOT fit smaller iPads

iMac/Apple Magic Keyboard - fits the Apple Magic Keyboard WITHOUT numeric pad

INTERNATIONAL CUSTOMERS: Currently all tippy types are made with the USA return key (seen on keyboards sold in the USA; it will not fit European or Japanese return keys). We are in the process of adding international models with different return keys and lettering. PLEASE CHECK YOUR LAPTOP BEFORE PURCHASE.

PERFECT FIT FOR:

• 14" Thinkpad X1 Carbon Gen 11 10
• 14" ThinkPad X1 Yoga Gen 8 7
• 14" 2022 ThinkPad E14 Gen 6 5
• 14" 2022 ThinkPad L14 Gen 4 3
• 14" 2022 ThinkPad P14s Gen 4 3
• 14" 2022 ThinkPad T14 Gen 4 3
• 14" 2022 ThinkPad T14s Gen 4 3

NOT a fit for Lenovo ThinkPad X1 Carbon Gen 9/8/7/6/5

Note that keyboards will vary by Lenovo model. We are in testing to see which other models this will be compatible with, stay posted for more.

PERFECT FIT FOR:

• 14" 2024 2023 2022 HP EliteBook 1040 G9 G10 G11 Laptop
• 14" 2024 2023 2022 HP EliteBook 840 845 G9 G10 G11 Laptop
• 13.3" 2024 2023 2022 HP EliteBook 830 835 G9 G10 G11 Notebook

NOT a fit for

• 14" HP Elitebook 840 845 1040 G3 G4 G5 G6 G7 G8 or
• 13.3" HP EliteBook 830 835 G5 G6 G7 G8

Note that keyboards will vary by HP model. We are in testing to see which other HP models this will be compatible with, stay posted for more.

PERFECT FIT FOR:

• 13.3" Dell Latitude 3000 3340 (2023)
• 13.3" Dell Latitude 5320 5330 5340 5350
• 13.3" Dell Latitude 7320 7330 7340 7350 2-in-1 laptops

Note that keyboards will vary by Dell model. We are in testing to see which other Dell models this will be compatible with, stay posted for more.

LOGITECH MX KEYS S

Perfect fit for standard MX Keys S, does not fit MX Keys Mini

LOGITECH MK335/MK320

Perfect fit for MK335 and MK320 models.

Note that keyboards will vary by Logitech model. We are in testing to see which other Logitech models the above may be compatible with, stay posted for more.

We hear you, and we're on it! Our goal is to offer tippy types for all major laptop and keyboard models, including international ones!

Sign up for our newsletter to stay updated on new product drops! :)

To track your order, simply use the tracking number that will be sent/was sent to you in your shipping confirmation email. This will provide the most up-to-date information on your order’s status and estimated delivery date.

We offer shipping to both the United States and Internationally. Shipping rates vary depending on the destination. See here for more information.

Most orders are shipped from our warehouse within 48 business hours of being placed.

Once shipped, standard US shipping (including Hawaii and Alaska) usually takes 3-7 business days for delivery.

Once shipped, standard US shipping to Puerto Rico usually takes 7-30 business days.

Please note, we are not responsible for delays caused by the following:

Weather conditions
Carrier delays (USPS, UPS, FedEx, etc.)
Natural disasters
Holidays or peak seasonal demand
Public health disruptions (e.g., COVID-19)
Incorrect or incomplete addresses provided

We recommend tracking your order closely. If you experience significant delays, please reach out to our support team for assistance.

Standard international shipping is available with an estimated delivery times calculated at checkout.

Yes we do! We offer expedited (2-3 day) shipping for US orders - ONLY (not available for P.O. boxes, Hawaii, Alaska or Puerto Rico).

Please note 2-3 business day shipping means it will arrive on the second or third business day after you place your order.

See below for an explanation of what we mean when we say 2 day or 3 day shipping:

Same day shipping - this would be if it arrived the same day you placed your order. We do not offer this.

1 day or next day shipping - this would be if it arrived the first business day after you place your order. We do not offer this.

2 day or 3 day shipping - this is your package arriving on the second or third business day after you place your order - This is what we offer and when you can expect to receive your expedited shipment. You will receive tracking information so you can follow the arrival of your package:)

If you have REDO package protection

You can get a refund or replacement for your order. You can go here to begin filing a claim. We recommend you apply to do this as soon as possible.

If you opted out of REDO package protection

First, check the address on the order and confirm that you entered the correct address. Once your item ships, it is in the hands of the carrier. It may have been delivered to a neighbor, stolen, or still sitting in the back of a delivery truck. Please get in touch with your post office or speak to your mail person.

The package often arrives at the correct address within a week, but we cannot issue replacements or returns for items marked as "delivered."

If you have further questions about this please contact support@tippytype.co

If an order is returned to us due to delivery issues or the carrier being unable to locate your address, please reach out to us at support@tippytype.co. We will work with you to resolve the issue and ensure you receive your item. Please note that there may be significant delays in the return process, as it can take time for the carrier to return the item to us. If a replacement is not immediately available in stock, you may experience additional waiting time before we can send a new item.

We automatically opt you in for REDO package protection on all orders to safeguard against delivery issues. If you encounter any problems, you can go here to begin filing a claim. We recommend you apply to do this as soon as possible.

If you chose to opt out of this protection, unfortunately, we are unable to assist with resolving the issue.

Please contact us at support@tippytype.co as soon as possible. Our order fulfillment is incredibly fast so we are not able to guarantee that we will be able to correct your mistake even if you email us right away.

If an item ships before your address is corrected you will need to wait for us to receive the item back for a refund.

Due to high order volumes during the holiday season, some shipments may experience delays. If you haven't received a shipping confirmation email within 5 business days of placing your order, please feel free to contact us.

We greatly appreciate your patience and understanding during this busy period!

tippy type partners with REDO to provide shipping protection. You are automatically opted-in at checkout, however you may opt-out if you wish. This coverage gives you peace of mind, ensuring that your packages are protected in the event that a package is damaged during transit, is stolen (eg. from your porch or package receiving area), or doesn't arrive (is lost by the shipping carrier in transit). If you opt-out we may be unable to assist you and provide a replacement or refund if one of these events occur so we strongly encourage you insure your order(s).

UNITED STATES

Domestic Shipping (Continental US)

• Standard Shipping: $4.99 flat rate (3–7 business days)
  
• Expedited Shipping: $19.99 (2–3 business days) — not available for P.O. boxes

Hawaii & Alaska

• Standard Shipping: $11.99 flat rate (3–7 business days)

Puerto Rico

• Standard Shipping: $25 flat rate (7–30 business days)
• All Puerto Rico orders are final sale — no returns, exchanges, or refunds.

PREORDER NOTE: if you purchased a preorder item(s) and an in stock item(s) we will ship BOTH in stock item(s) AND preorder item(s) together once preorder item(s) become available. IF YOU DON’T WANT TO WAIT FOR YOUR IN STOCK ITEM(S): please purchase your in stock item(s) in a separate order from your preorder purchase.

Shipping is calculated in real time at checkout based on your location and order size, so you always get the most accurate cost. Choose between two speeds at checkout: International Standard or International Expedited.

IMPORTANT:

• Reminder! Please check laptop compatibility before purchasing!
• All Non-USA Orders are FINAL SALE! NO RETURNS, EXCHANGES OR REFUNDS
• INTERNATIONAL PREORDER NOTE: if you purchased a preorder item(s) and an in stock item(s) we will ship BOTH in stock item(s) AND preorder item(s) together once preorder item(s) become available. IF YOU DON’T WANT TO WAIT FOR YOUR IN STOCK ITEM(S): please purchase your in stock item(s) in a separate order from your preorder purchase.

All orders are processed and shipped from our warehouse within 48 hours after they are placed:

US Orders: Delivered within 3–7 business days.
International Orders: Delivered within 7 to 30 business days

PREORDER - If we are on preorder for the items you want to change and it is before the shipping date please email support@tippytype.co with your order number and request.

IN STOCK - If we are in stock and shipping we are not able to accommodate changes to an order (adding or removing items). Our fulfillment is too fast to catch these in time. Please make sure to confirm your cart before submitting your order.

PREORDER - If we are on preorder for the items you want to cancel and it is before the shipping date please email support@tippytype.co with your order number and request.

IN STOCK - We are not able to guarantee that we can accommodate this request because our fulfillment is very fast and we are often unable to stop the shipment in time. Please reach out to us at support@tippytype.co so we can check the status and proceed with your request but we cannot guarantee that we will be able to cancel your order before it is shipped. In the event it is shipped you will need to follow our return process. Thank you for your understanding.

FOR USA ORDERS:

Return Eligibility:

You may return your item within 30 days of delivery. After 30 days, we are unable to accept returns.

Please note: We do not offer exchanges at this time.

Return Process:

We now process all U.S. returns through the Redo portal. To initiate a return, click here.

• If you purchased Redo-FREE RETURNS, a prepaid return label will be automatically generated—no need to email us.
• Once your return is marked "delivered" by the carrier and reaches our return center and passed our quality check, your refund will be automatically issued.
• Redo free returns and Package Protection fees are non-refundable.
• The original cost of shipping your order to you is non-refundable.

If you declined Redo-Free Return Coverage:

• You will need to purchase a return label at full cost via the Redo portal.
• The original cost of shipping your order to you is non-refundable.

Please allow 10–14 business days from the date the return is received for the refund to reflect back to your original payment method. We appreciate your patience!

If you have any issues please email us at returns@tippytype.co with your order number in the subject line.

FOR INTERNATIONAL (NON-USA) ORDERS:

Please note: We don't offer RETURNS & EXCHANGES for international orders at this time.

Refunds are processed once our return warehouse confirms the receipt of the returned item and passed our quality check. Upon confirmation, we will promptly initiate the refund. Please note that it typically takes 5-7 business days for the refund to appear in your bank statement, depending on your bank's processing times.

Preordering your tippy type is the best way to ensure you're first in line to receive it when it's back in stock! We can't wait for you to get yours!

When you place a preorder, you'll receive an order confirmation right away, and we'll keep you updated with shipping details as soon as they're available!

Thank you so much for being a preorder customer! If your item is a preorder item this will be clearly indicated on the item's page, as well as the shipping timeline for that item.

If the timeline states "shipping tbd" this means we do not yet have a timeline, however as soon as we have an update we will email you promptly.

If the timeline says something like "early march" or "early fall", for example, we indicate these rough delivery windows because we do not yet have an exact date for shipping, however as soon as we have indication of a clearer delivery date we will inform you promptly.

As always if you have any questions about the timeline for preorders you can reach out to support@tippytype.co!

If ordering in-stock items AND preorder items, and you want your in-stock items immediately, you will need to place a separate order. Otherwise your in-stock items will ship with your preorder items only once the preorder item ships.

tippy type partners with REDO to provide shipping protection. You are automatically opted-in at checkout, however you may opt-out if you wish. This coverage gives you peace of mind, ensuring that your packages are protected in the event that a package is damaged during transit, is stolen (eg. from your porch or package receiving area), or doesn't arrive (is lost by the shipping carrier in transit). If you opt-out we may be unable to assist you and provide a replacement or refund if one of these events occur so we strongly encourage you insure your order(s).

DON'T, but if you have opted out of REDO insurance, we cannot opt your order in after it is placed.

All orders will automatically have this insurance on them. We DO NOT recommend you remove this since we cannot provide replacements or refunds for missing/stolen/lost packages if REDO is removed.

Package Protection

Package Protection applies to both U.S. and international orders and covers the following scenarios:

• Lost packages
• Damaged on arrival
• Stolen packages

For US orders only: If you purchased Package Protection, You can directly submit a claim through the Redo portal. Once approved, a new order will be automatically created.

For International (Non-USA) Orders: If you purchased Package Protection, Please send as an email on support@tippytype.co for assistance.

Yes! As long as REDO is purchased it will cover both shipments.

To use your discount, simply copy your discount code and paste it into the "Discount Code" field which you will see in the final steps for checkout.

To stay updated on our latest promotions, be sure to sign up for our newsletter. You can also visit our website, www.tippytype.co, to check out current deals and discounts.

If you're passionate about tippy type and would like to collaborate, we'd love to hear from you! To get started, please contact us via Instagram DM @tippytype. Our team will review your profile and reach out if we believe there is a potential fit for partnership opportunities.